Terms & Conditions
At Beau Stationery we follow one rule. We want you to be ecstatic with your stationery! We are always here to help. If you not completely content with your stationery in any way, please contact us.
- In the event of an error on our end, we’ll fix it asap, no questions asked.
- If you’re unhappy for any reason, we’ll work with you on a solution.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies for certain cases. Those instances can be found below.
· Customer Approved Errors
We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact us. We offer a discounted reprint and complimentary rush service for customer approved errors.
If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.
· Printed Color vs Screen Color
We are unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display colors differently and may not accurately represent how your order will print.
If you are concerned about color, we highly recommend ordering a sample set. If for some reason you do not like the colors you chose, please contact us. We’ll be happy to work with you on a discounted reprint.
- Canceling after Receiving Proofs
For Printed Orders
For orders that require proofs, there is a cancellation fee of 25% or $100, whichever is greater, if you cancel your order after your proofs have been emailed. This is because of the time we spend designing your custom proofs. Once completed, that part of the order cost cannot be refunded.
If you are unhappy with your proofs for some reason (we don’t think you will be), just let us know! We will be happy to work with you until you’re satisfied.
For Digital Orders
You are allowed two revisions and once we start working on your order, the order cannot be refunded.
- Canceling after Approval to Print
Should you need to cancel or make a change after print approval, please contact us asap. Depending on whether your order has gone into production, we may be able to cancel it and process your refund less the design costs, as detailed in the previous section.
If your order is in the process of printing, we may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, we will not be able to cancel, refund, or accept a return on the order.
- Returning Custom Stationery
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
Custom printed stationery includes invitations, envelopes, thank you cards, place cards and save the dates.